RELIABLE SERVICE-CLOUD-CONSULTANT TEST VOUCHER - PRACTICE SERVICE-CLOUD-CONSULTANT TESTS

Reliable Service-Cloud-Consultant Test Voucher - Practice Service-Cloud-Consultant Tests

Reliable Service-Cloud-Consultant Test Voucher - Practice Service-Cloud-Consultant Tests

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Salesforce Service-Cloud-Consultant certification exam is a highly sought-after credential that is designed to validate the knowledge and skills of individuals who work in the service and support domain. Salesforce Certified Service cloud consultant certification is specifically aimed at professionals who are responsible for designing, implementing, and maintaining customer service solutions using Salesforce technologies. Service-Cloud-Consultant exam assesses the candidate’s ability to configure and manage Salesforce Service Cloud applications, as well as their understanding of best practices for customer service operations.

Certification as a Salesforce Certified Service cloud consultant demonstrates a high level of expertise in Service Cloud implementation and management. Salesforce Certified Service cloud consultant certification is highly valued by employers and can lead to career advancement opportunities. Certified professionals have access to a community of experts and resources to support ongoing learning and development.

Salesforce Service-Cloud-Consultant: Salesforce Certified Service cloud consultant exam is an important certification for Salesforce professionals who want to demonstrate their expertise in Service Cloud solutions. Service-Cloud-Consultant Exam is designed to validate the candidate’s knowledge of Service Cloud functionality, ability to design and implement Service Cloud solutions, and manage ongoing Service Cloud operations. Salesforce Certified Service cloud consultant certification is highly valued in the job market and can help professionals advance their careers in customer service, sales, marketing, and IT departments.

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Service-Cloud-Consultant Questions and Answers: Salesforce Certified Service cloud consultant & Service-Cloud-Consultant Practice Test

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Salesforce Certified Service cloud consultant Sample Questions (Q76-Q81):

NEW QUESTION # 76
Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers

  • A. Criteria for plan activation
  • B. Open access to systems
  • C. Recovery point objective
  • D. Site consolidation

Answer: A


NEW QUESTION # 77
Universal Containers is implementing a CTI solution for its inbound service and support contact center.
Currently, the company handles only existing customers with support issues. The contact center manager has been tasked with improving sales for the premier support offering. What key metrics can be expected to improve following the CTI implementation? (Choose 2)

  • A. Average handle time
  • B. Abandon rate
  • C. Average days to close
  • D. First call resolution

Answer: B,D


NEW QUESTION # 78
Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support. Support agents are certified on one or more specific product lines. CK would like to provide support through multiple channels. CK wants to ensure a consistent customer experience.
Which solution should the consultant recommend to meet the requirements?

  • A. Omni-Channel with Einstein Case Routing
  • B. Omni Channel with Queue-Based Routing
  • C. Omni-Channel with Capacity-Based Routing

Answer: A

Explanation:
To meet the requirements of providing support through multiple channels with a consistent customer experience, Omni-Channel with Einstein Case Routing is recommended. This solution uses AI to route cases to the most appropriate agent based on their certification and product line expertise, ensuring that customers receive knowledgeable and consistent support across all channels.


NEW QUESTION # 79
What are some uses of www.trust.salesforce.com in business continuity planning? (Choose 3)

  • A. To provide online security threat information
  • B. To provide live and historical data on system performance
  • C. To provide live support for system and data backup
  • D. To provide information planning planned maintenance
  • E. To provide best practices for continuity plans

Answer: A,B,D


NEW QUESTION # 80
In the telesales contact center, Universal Containers has three-step and five-step order process, contingent on
the type of product solD. Which approach should be used to optimize the order process? Choose 2 answers

  • A. Create a custom object for each step in the process
  • B. Organize the fields on the page layout to match each process
  • C. Use Visualforce to create a wizard for each process
  • D. Use Visual Workflow to streamline the process

Answer: B,D


NEW QUESTION # 81
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